Refund & Return Policy

Please read this policy carefully before placing your order.

1. Cancellations & Changes

As our meals are prepared and frozen to order, we are unable to accept cancellations, changes or refunds once preparation of your order has started.

2. Quality & Compensation

In the rare event of packaging leaks, temperature loss or transit damage, please take a photo of the affected item and WhatsApp us at +6012-6017008 within 24 hours of receiving your order. Once verified, we will arrange a free replacement or a refund to your bank account.

Last updated: 7 October 2026. Questions? WhatsApp us at +6012-6017008.

FAQ

Frequently asked questions

Everything you need to know before you tapau.

Is QuickTapau Halal?

QuickTapau is currently not Halal-certified, but we are in the process of applying for certification. Our ingredients and suppliers are sourced from Halal-certified suppliers.

How are the meals prepared?

Our meals are carefully prepared, cooked, vacuum-packed and rapidly frozen to help preserve their quality, flavour and freshness.

How should I store my meals?

Keep your meals frozen as soon as you receive them. Follow the expiry date on the packaging for guidance. Once thawed, keep refrigerated and consume within 3 days.

Do you use preservatives?

No. We don't add preservatives to extend shelf life. Our meals are vacuum-packed and frozen to help maintain their quality and freshness.

Do you cater for allergies or dietary restrictions?

Have an allergy or dietary restriction? Please contact us before ordering. We'll let you know which meals are suitable for you.

Are your meals calorie-counted?

Yes! Our meals come with nutritional information, making it easier to keep track of your calories, protein and other key nutrients.

Where do you deliver?

We currently deliver throughout West Malaysia.

When will my order arrive?

Our courier will contact you via WhatsApp or phone on the day of delivery. Delivery times depend on the courier's route for the day.

Delivery time: 3-5 working days (Monday–Friday)
Off days: Weekends & Public Holidays

How can I track my order?

Need an order update? WhatsApp us at +6012-6017008 and we'll check your order status for you.

How do I heat my meal?

Easy! Just scan the QR code on your packaging for the step-by-step heating instructions. 🌡️🍱