Privacy Policy

Please read this policy carefully before placing your order.

1. Information We Collect

When you place an order or contact us, we collect your name, WhatsApp number, email (contact form only), delivery address and postcode. We do not collect payment card or bank details. Payments are made directly to our bank account via QR.

2. How Your Information Is Used

Your details are used only to process your order, arrange delivery or pickup, and reply to your enquiries. Your order is sent to us as a WhatsApp message from your own WhatsApp account, and a copy of the order (name, WhatsApp number, delivery address, postcode and items) is kept securely on our website so we can process and track it. It can only be viewed by QuickTapau staff and is deleted automatically after 3 months. Messages from the contact form are not stored on our website.

3. Your Cart

Items in your cart are saved in your own browser (localStorage) so they aren't lost if you close the page. This stays on your device and is not sent to us until you check out.

4. Sharing

We never sell or share your information with third parties, except with our delivery courier to deliver your order.

5. Contact

To ask about, update or remove your information, WhatsApp us at +6012-6017008.

Last updated: 7 October 2026. Questions? WhatsApp us at +6012-6017008.

FAQ

Frequently asked questions

Everything you need to know before you tapau.

Is QuickTapau Halal?

QuickTapau is currently not Halal-certified, but we are in the process of applying for certification. Our ingredients and suppliers are sourced from Halal-certified suppliers.

How are the meals prepared?

Our meals are carefully prepared, cooked, vacuum-packed and rapidly frozen to help preserve their quality, flavour and freshness.

How should I store my meals?

Keep your meals frozen as soon as you receive them. Follow the expiry date on the packaging for guidance. Once thawed, keep refrigerated and consume within 3 days.

Do you use preservatives?

No. We don't add preservatives to extend shelf life. Our meals are vacuum-packed and frozen to help maintain their quality and freshness.

Do you cater for allergies or dietary restrictions?

Have an allergy or dietary restriction? Please contact us before ordering. We'll let you know which meals are suitable for you.

Are your meals calorie-counted?

Yes! Our meals come with nutritional information, making it easier to keep track of your calories, protein and other key nutrients.

Where do you deliver?

We currently deliver throughout West Malaysia.

When will my order arrive?

Our courier will contact you via WhatsApp or phone on the day of delivery. Delivery times depend on the courier's route for the day.

Delivery time: 3-5 working days (Monday–Friday)
Off days: Weekends & Public Holidays

How can I track my order?

Need an order update? WhatsApp us at +6012-6017008 and we'll check your order status for you.

How do I heat my meal?

Easy! Just scan the QR code on your packaging for the step-by-step heating instructions. 🌡️🍱